Cleobury Country Centre, Cleobury Mortimer, Shropshire. DY14 8PE

Monday – Friday, 8.00 am– 6.00 pm
Saturday 10.00am -12.00pm GMT

By Appointment only.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Orders for delivery are free to the UK when order value exceeds £30. Otherwise orders to the UK for under £30 cost £3.50 postage. To Europe and most of the World,postage/courier costs are £20.00.Water Distillers are heavy and bulky items and may cost a few extra pounds to courier.If extra chages are applicable we will always contact you to let you know At this point you are not oblidged to proceed, you may cancel your order if you choose to.

Which payment methods are accepted in the Online Shop?

Most payment methods are accepted, including Visa, Mastercard, American Express, Paypal and others.

How long will delivery take?

Delivery to the UK take one to three days usually. Delivery to Europe is typically 4 to 8 days. Delivery to the rest of the world is typically 7-14 days

How secure is shopping in the Online Shop? Is my data protected?

Shopping with Cytodoc is very secure, we operate with Secure Sockets Layer (SSL) one of the most widely deployed cryptographic protocol to provide security over internet communications. We uphold the highest regard and compliance for your Data. Cytodoc abide by GDRP. Please see section GDRP. Also note, no financial information is held on our site, all financial information bypasses the site and directly interfaces with the Bank.

What exactly happens after ordering?

Once you place your order you will receive the automatic confirmation from our site. The moment your parcel dispatches we’ll email you with your tracking information.

Do I receive an invoice for my order?

Yes, you will receive an invoice with your order. You can also retreive your invoice via your account (as long as you have created one withing Cytodoc).

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